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Your Legal Rights at 88 capjikia

When you open an account with us, you're entering into a clear agreement about how we handle your data, your funds and your account access.

Data ProtectionAccount SecurityWithdrawal VerificationLocal Payment Compliance
Explore the Lobby Read FAQ
88 capjikia Your Legal Rights at 88 capjikia
REACH OUR LEGAL TEAM

How to Contact Us About Legal Matters

Live Chat Support Our support team is available daily from 07:00 to 23:00 Jakarta time.
Email Requests Send formal requests about your data, account closure or policy questions to [email protected].
Account Settings Visit your account dashboard under Privacy & Legal to view your stored data, download…
PROTECTING YOUR TRUST

How We Handle Your Data and Account Security

Encryption & Storage

Your account password, payment details and personal information are encrypted using industry-standard protocols.

Withdrawal Verification

When you request a withdrawal, our compliance team verifies your identity and account history to prevent fraud.

Cookie & Tracking Consent

We use cookies to remember your login and track how you move through the lobby.

Data Retention

We keep your account data for seven years after closure for regulatory and tax purposes.

Account Access Control

Enable two-factor authentication in your account settings. We recommend updating your password every 90 days and logging out from untrusted…

Change Requests

To update your personal details, payment method or contact information, go to your account dashboard and submit the change.

Your Legal Questions Answered

Your account closes immediately and your active balance is withdrawn. We retain your transaction history and personal data for seven years for legal compliance. You can request deletion of non-essential data by emailing [email protected] with your account details.

Deposits via DANA, OVO, GoPay and QRIS go through regulated payment processors. Your funds are held in segregated accounts and we never use them for operational costs. Withdrawals are verified by our compliance team before clearing to your wallet.

Yes. Go to your account dashboard under Privacy & Legal and select Download My Data. We'll compile your personal details, transaction history and communications within five business days and send them to your registered email.

Access and eligibility depends on local law in your region. Where local law permits, we operate under jurisdiction rules in your account's registered location. Contact our legal team at [email protected] for specific questions about your region's status.

Contact our support team via live chat or email [email protected] with your transaction ID and details. We investigate disputes within three business days and respond with findings, proof of processing and next steps.

We review our policies quarterly and update them if regulations change or we introduce new features. We notify you of material changes by email at least 30 days in advance. You can view the full policy history under Legal & Terms in your account dashboard.

No. We only share your payment details with our licensed payment processors (DANA, OVO, GoPay, QRIS partners) to process deposits and withdrawals. Tax authorities may request data where local law requires it. We never sell or rent your personal data to marketers or advertisers.

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