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Your Account, Your Rules – Our Terms Explained

When you open an account with 88 capjikia, you're entering into a straightforward agreement about how we operate your wallet, process your withdrawals, and keep your data secure.

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88 capjikia Your Account, Your Rules – Our Terms Explained
REACH US DIRECTLY

How to Contact Us About Your Terms

If you have questions about how these terms apply to your account or need clarification on a policy, we're here to help.

Live Chat Support Open a chat window in your account dashboard.
Email Support Send detailed questions or documentation to our support email.
Account Settings View your active terms inside Settings > Account Agreement.
SECURITY & YOUR RIGHTS

How We Protect Your Account Under These Terms

Your account security and data protection sit at the heart of our terms. We encrypt all wallet transactions — deposits, bets and withdrawals — with the same protocols…

Data Encryption

All payments — DANA, OVO, GoPay, QRIS and bank transfers — are encrypted end-to-end.

Login Alerts

Every login from a new device or IP address triggers an email notification.

Account Freeze

Suspect fraud or unauthorized access? Tap Settings > Security > Freeze Account and your wallet locks immediately.

Transaction History

View every deposit, bet and withdrawal in your account ledger.

Dispute Resolution

If a withdrawal is rejected or a transaction appears unauthorized, submit a dispute through Settings.

Policy Updates

We notify you 30 days before any material term change.

Common Questions About Our Terms

Real players ask real questions about how our terms affect their account, payouts and gameplay. Below are the questions we hear most often and our straightforward answers. If you don't find what you're looking for, our support team is available to walk you through any specific scenario.

You can request a withdrawal anytime your account is active and not frozen. Withdrawals to DANA, OVO, GoPay and bank transfers are processed within 24 hours. The only restriction is a minimum withdrawal amount of Rp 50,000. If your account is under review for dispute or fraud investigation, withdrawals are temporarily suspended until we conclude our review, usually within 48 hours.

When you close your account, you can withdraw your remaining balance through your preferred method. Once the withdrawal is confirmed and reaches your bank or e-wallet, your account will be permanently closed within 24 hours. Closed accounts cannot be reopened; you would need to create a new account if you want to play again in the future.

Yes. You must be at least 18 years old to open and maintain an account. We require identity verification at signup — a valid national ID number and phone number. This happens once, during registration. Where local law permits, you may be asked for additional documentation if your withdrawal amount exceeds certain thresholds.

Game rules and table limits are published in each game lobby before you play. Stakes range from Rp 1,000 to Rp 500,000 per round depending on the game. Maximum payouts per round are displayed in each game's help section. We apply these limits to all players equally; individual account limits can be requested through support if you want stricter personal controls.

We retain your transaction history — deposits, bets, withdrawals and disputes — for seven years as required by financial regulations. Your personal data (name, email, phone, ID) is kept for the duration of your account and two years after closure for compliance purposes. You can request a full data export through Settings > Privacy > Download My Data anytime.

No. Your account is personal and non-transferable. Your balance belongs only to you and cannot be gifted, sold or transferred to another person's account. If someone else uses your account without permission, we will freeze it immediately and launch an investigation. Account sharing violates our terms and may result in permanent suspension.

Submit a dispute through Settings > Transactions > Report Issue within 30 days of the transaction. Describe what happened and upload any supporting screenshots or confirmation numbers. Our team reviews the dispute within 48 hours. If we find an error on our side, we credit your account immediately. If the issue is with your bank or e-wallet, we'll provide documentation to help you file a claim with them directly.

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